Sales Order Processing - Credit Review and Release
FunctionThe Credit Review and Release task is designed to track customer orders that were placed on hold for credit reasons. Customer orders are placed on hold when certain parameters are met. This task displays queues that show all pertinent customer information such as aging balances, outstanding invoices, outstanding orders, payment history and comments. A credit manager has the option to release an order to the floor, delete the order, enter additional comments and adjust the follow-up date. A [Credit Maintenance] button on the form allows a review/edit of the Credit settings for this customer.
=> To access this task... Select Credit Review and Release from the Sales Order Processing main menu.
Credit Review and Release
About the FieldsThere are two credit queues for this task. Both the Held Orders and the Credit Customers queues have the same fields and access detail information in the same way.
From the Selection dropdown... Select the desired task from the drop down menu.
The results are sorted by follow-up date with the oldest date displaying first. The window also allows access to Credit Maintenance using the button in the bottom right.
In the Date field... Display only. Shows the date for follow up.
In the Customer field... Display only. Shows the customer number.
In the Name field... Display only. Shows the customer name associated with the number.
In the Order field... Display only. Shows the order number that is on hold.
In the Order Date field... Display only. Shows the date that the order was taken.
In the Ship Date field... Display only. Shows the date that the order is to be shipped.
Credit Maintenance
Click to review/edit the Credit settings for this customer.
Once a customer order is selected from the queue, additional information can be viewed or added to the customer’s records. Some options are only available from one queue or the other; some are available to both queues. To access the options available:
Credit Maintenance
All information associated with the customer order is displayed. In addition to the name, address and phone number of the customer, details also include the name of the salesperson, terms, credit records and contact person.
Re-age
Release
When the Release button is selected, the system issues this prompt:
The system confirms the release of the order with the following prompt:
The released order is removed from the queue.
The system issues the following prompt:
Comments
Customer Comments
In the Customer Comments form...
Orders
Order or Invoice Inquiry
In the Customer ID field...
From the Summary or Detail dropdown...
From the Order or Invoice dropdown..
In the Begin Order/Invoice field... Optional selection.
After making the inquiry selections...
Sample Order or Invoice Inquiry Report
See Output Options.
Invoices
Invoice Detail Inquiry
In the Customer ID field...
In the AR Invoice Number field... Optional selection.
From the Paid/Unpaid/Both dropdown...
Include Comments checkbox...
After making the inquiry selections...
Sample Invoice Detail Inquiry
See Output Options.
Delete
This action produces the following prompt:
Modify
The following prompt displays: Modify Credit Information
From the Credit Hold dropdown...
In the Credit Limit field...
In the Tickler Date field...
After making the credit edits...
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