Contacting BASIS Technical Support
Technical Support Contact Info
support-ticket@basis.cloud | |
Phone | +1.505.345.5021 |
Visit https://basis.cloud/support for an overview of technical support resources.
For detailed information on technical support, the BBx Generations & Barista Customer Support Handbook describes how BASIS USA responds to customer requests for BBx (BBj, PRO/5, and/or Visual PRO/5) support when BASIS USA is the customer's primary support resource.
For technical support of BASIS products purchased from a Distributor, Reseller, OEM, or any company outside the United States, contact your dealer who either will answer your question directly or will contact us on your behalf.
BASIS assigns priority to technical support requests according to following methods of contact:
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Requests initiated by phone or voice mail to +1.505.345.5021.
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Online requests for Evaluation and Emergency Licenses.
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Requests sent by email.
BASIS Technical Support assigns a higher priority to support requests with complete information. For informal support needs, use our online discussion forums to share your question or information with hundreds of other BASIS product developers around the world.
If you do not require timely assistance, you may report a software problem by emailing ReportABug@basis.cloud and including the information in the Software Problem Report Form below.
Required Information for Software Problem Reports
When contacting BASIS for technical support, be prepared to provide the information from the problem report form below, which is also available from the BBx Generations & Barista Customer Support Handbook:
SOFTWARE PROBLEM REPORT FORM |
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PROBLEM STATEMENTDescribe the actual problem encountered:
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PRODUCT VERSION OR VERSIONSDescribe the BASIS product(s) in use:
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RUN-TIME ENVIRONMENTDescribe any aspect of the run-time environment that may contribute to the problem:
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REPRO STEPSDescribe the steps that led to the problem:
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MINIMAL SAMPLE PROGRAM (FOR BBx CODE OR LANGUAGE PROBLEMS)Provide a small, self-contained sample program that will allow BASIS personnel to obtain the results you cited (the PROBLEM STATEMENT when using the REPRO STEPS). Attach all source code and data files and configuration settings (STBL, SETOPTS, etc.) that are required to run this program. |
BASIS International Ltd. Contact Info
Phone: |
+1.505.345.5232 |
Fax: |
+1.505.345.5082 |
Email: |
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Website: |
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Address: |
5901 Jefferson Street NE |