Technical Support Contact Info




Visit for an overview of technical support resources, and visit for an overview of technical support policies.

For detailed information on technical support, the BBx Generations & Barista Customer Support Handbook describes how BASIS USA responds to customer requests for BBx (BBj, PRO/5, and/or Visual PRO/5) support when BASIS USA is the customer's primary support resource.

For technical support of BASIS products purchased from a Distributor, Reseller, OEM, or any company outside the United States, contact your dealer who either will answer your question directly or will contact us on your behalf.